Alexis Hernandez

IT Professional / Microsoft 365 & Azure

Fine Tune

NOISY

TE-OSC-1 // Signal Detector

LIGHTS

System Status—

[01] About

IT professional with 7+ years of experience supporting enterprise environments including Banking, Healthcare, Beverage and Consulting.

Experienced in operating and supporting Microsoft 365, Azure AD, Citrix VDI, Windows environments, and endpoint management platforms.

Strong focus on process improvement and automation, with a growing interest in intelligent tooling to improve reliability, scalability, and operational efficiency across IT services.

Project: Cloud Resume Challenge

[02] Certifications

Microsoft Azure Fundamentals

Microsoft 365 Fundamentals

CompTIA Server+

CompTIA Network+

View Credly Profile →

[03] Experience

Service Desk Analyst

MMM Holdings LLC

Apr 2024 — Present

• Tier 1 support with Tier 2 exposure in large enterprise IT environment
• Supported Citrix VDI environments (persistent & pooled) and Windows 365 Cloud PCs
• Managed hybrid Active Directory environment and BitLocker key retrieval
• Administered Microsoft 365 email operations via Exchange Admin Center
• Supported Intune-managed devices and compliance workflows

Jr. System Administrator

AEN Consulting Engineering, PSC

Oct 2020 — Present

• Designed team targeting hierarchy for Microsoft Teams
• Implemented support ticketing system using Azure IaaS (osTicket)
• Managed M365 cloud services (Teams, OneDrive, SharePoint, Azure AD)

IT Technical Support Specialist

Business Staffing Solutions

Sep 2021 — Jul 2022

• Provided IT support to clients and network monitoring services
• Managed M365 cloud services across client environments

System Analyst

Next Consulting Group Inc.

Jan 2020 — Mar 2020

• Administered Windows systems security patches and maintenance
• Developed scripts to solve high-sensitivity vulnerabilities
• Resolved 3000+ vulnerabilities in 3 months

Security Information Analyst

Cortelco Systems Puerto Rico, Inc.

Feb 2018 — May 2019

• Implemented cyber-security solutions and CyberArk PAS
• Managed security projects and client relationships